Recognizing Abuse in Customer-Facing Roles

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  Public Learning

  Recognizing Abuse in Customer-Facing Roles

  Learn how to recognize possible signs of abuse and control in everyday customer interactions without making assumptions or trying to investigate.

  AudiencePublic

  Estimated timeOne hour

  CertificateAvailable

  By the end of this course, you will be able to:

  • Recognize common signs and patterns of abuse without making assumptions.
  • Understand barriers to leaving and possible trauma responses.
  • Offer support safely and respond appropriately to a disclosure.
  • Consider reporting obligations while protecting the customer and yourself.

  A note about safety

  This course provides general educational guidance. Consider privacy and device safety before viewing or downloading sensitive material.

  • Select activity Interactive lesson: Recognizing Signs of Abuse in Customer-Facing Roles

    

    Interactive lesson: Recognizing Signs of Abuse in Customer-Facing Roles SCORM package

    Completion

    Students must

    

    Complete or pass the activity

    Work through this interactive lesson at your own pace. Your progress is saved when you leave.

  • Select activity Final assessment: Recognizing Abuse in Customer-Facing Roles

    

    Final assessment: Recognizing Abuse in Customer-Facing Roles Quiz

    Answer 10 questions covering the course’s key concepts. You need 80% (8 of 10 correct) to pass. You may try again as needed. After you pass, your course certificate will become available.

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    Not available unless: The activity Interactive lesson: Recognizing Signs of Abuse in ... ...

    Not available unless: The activity Interactive lesson: Recognizing Signs of Abuse in Customer-Facing Roles is marked complete