Section outline
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Public Learning
Recognizing Abuse in Customer-Facing Roles
Learn how to recognize possible signs of abuse and control in everyday customer interactions without making assumptions or trying to investigate.
By the end of this course, you will be able to:- Recognize common signs and patterns of abuse without making assumptions.
- Understand barriers to leaving and possible trauma responses.
- Offer support safely and respond appropriately to a disclosure.
- Consider reporting obligations while protecting the customer and yourself.
A note about safetyThis course provides general educational guidance. Consider privacy and device safety before viewing or downloading sensitive material.
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Students mustComplete or pass the activity
Work through this interactive lesson at your own pace. Your progress is saved when you leave.
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Final assessment: Recognizing Abuse in Customer-Facing Roles Quiz
Answer 10 questions covering the course’s key concepts. You need 80% (8 of 10 correct) to pass. You may try again as needed. After you pass, your course certificate will become available.